Problem: Returning Hub 4. Visit Virgin Media to find out more. Choose your package. QuickStart, set up and connections. Virgin Media want their box back - i dont have it. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. . Although this question has appeared before the answers vary and I need definitive advice. In your shoes I'd raise a written (postal) complaint, demanding the company refund the charge, that VM collect the equipment on a day of your choosing giving them two working weeks notice - failing which you will dispose of the equipment, and that VM pay compensation of say £60 for the repeated failure to collect the equipment and wrongfully. 5 months ago I was upgraded from Hub 3 to 5. Each return kit is associated with specific equipment. Sign out . You can, if you prefer, print your. Your terms & conditions state: “To cancel you have FOURTEEN days from the later of: (i) the day after the delivery of the equipment; (ii) the service start date; or (iii) the day you received this contract (that provides a link to the Terms and Conditions). We would like to show you a description here but the site won’t allow us. Changes to Virgin Media prices 2023. Tip Set up all of your kit within 12. we cancel our virgin media account after 18 months as we did not have good broadband speeds. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. I mean, it's not as if he already has a perception of VM as a company riddled with incompetence and disregard for cu. We would like to return it but we didn't a return box and now we are unsure what to do with it. i. In the event you change service or close your account, it's important that you return any equipment to us. I. Tip Set up all of your kit within 12. Virgin have now made 2 appointments to collect a return kit and failed to turn up on both occasions, not great when you've stayed in all - 5389865. If you have trouble, do a DSAR request of the recording (held up to 6 months). Virgin Fibre Areas only. None of the dates for collection were acceptable. If the kit remains missing, then you'll be charged - pay the charge, raise a written postal complaint demanding they refund the charge. My Virgin Media App. . Virgin Media want their box back - i dont have it. 1 million set-top boxes and modems - of these we refurbished, repaired and reused over 700,000, meaning thatStream from Virgin Media. My Virgin Media App. how to install virgin broadband hubhow to install phonehow to return your kitHi I gave notice to cancel all vm services a number of weeks ago, but as yet i have not still received packaging to return kit. Pack our kit. totally mixed up text, email and the human operators - don't understand the English language. on 11-02-2023 11:36. 3. He has changed to new package/hub in last few months, everything fine but now is getting multiple emails regarding old Hub 3. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Virgin has published guidance here . 0 Kudos Reply. If you fail to return or make available the equipment for collection within the given notification period for any reason, we are entitled to charge you for the replacement cost or reasonable recovery costs of the equipment – any Equipment Return Charge will be. Add Sky Cinema. Sorry to hear there's an issue with a charge for failing to return equipment. You’ll then be able to use your same old phone to make. Hi As22 👋 thank you for joining the thread. Mobile. Steveiow. Been given my leaving date as 17th March. Stream is the new plug and play TV box from Virgin Media that lets you pick and choose your entertainment each month – and only pay. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…Virgin Media Quickstart set up. We would like to show you a description here but the site won’t allow us. You need to post the equipment back to Virgin Media. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Hi, Just recently upgraded from Tivo 500GB box to TV360. You can of course order your own here if you can return it to. Forum; Apps. Don't expect any meaningful reply from Virgin Media, just the usual "sorry to hear that you are. Switched. Check your service status and turn on text notifications for issue updates, and run tests on your Virgin Media kit to make sure everything’s performing as it should. sorry if in wrong place. Virgin Media; My Virgin Media. . I have left virgin and been contacted to return my kit. hi. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. however, I have a splitter with 4 connection. • Devices may drop connection when moving between the Hub WiFi area and the WiFi Booster area. Alternatively, visit virg. The Stream remote. If there is a BT line (or sky or Talktalk etc) you could look at Talk Talk/BT etc "fibre" (aka fttc - fibre to the cabinet) if it's available otherwise you might be stuck with Adsl which wouldn't be as quick as Virgin. Returning. In addition i also emailed EquipmentReturns@virginmedia. At 80mmx16mm, it’s really tiny, especially when compared to existing boxes from Virgin Media and Sky. @jp1955 This is really a problem for the previous tenant or the landlord depending on which was the VM account holder. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Browse Virgin Media Virgin Media Community. | Read 1,721-1,740 Reviews out of 71,552Excludes Essential broadband customers from 10 November 2022. There was no label in the box but searches revealed that I could recycle via. When can I - 5311065. SpeedWe would like to show you a description here but the site won’t allow us. Normally, we ask you to return your kit. Hi, I've recently requested the hub 5 and I was very clear when I asked how to return the hub 4. . Options. You can also speak with us to order a replacement SIM card via our text messaging option, just send a message to 07533 016422. We would like to show you a description here but the site won’t allow us. Hi, Virgin media keep asking to return VM hub 4 router from my old account (ultimate oomph packaged now disconnected) or they will charge £65. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The new fibre phone line is designed to work with the same phones as the old copper line. But as the government advice is to stay home, we don’t want to ask customers to venture outside to post kit back to us. Options. . Alternatively, you can take the kit to your local O2 store or your local recycling centre. Then enter your email address, and click on email me my new label and follow the instructions. If you can get Quickstart, you can choose one of two delivery options. 2 July 2015 at 2:05PM in Phones & TV. You can contact us to discuss your O2 mobile products and services. e. Networking and WiFi. I heard about companies outsourcing their customer service to 3rd party, it might work for the company saving monies but clearly it doesn’t work for the customer. Do you want to explain why it never comes?? I cannot help but doubting Virgin media trying to make money through not letting customers returning the hub. Wi-Fi extenders are devices that increase the range of the Hub’s wireless signal, giving you a stronger and more stable connection over more of your home. Switch on your TV, then using your own TV remote press the Input, AV or Source button. isn't big enough to take th. John-----I do not work for VM. Please could this be escalated to Virgin Media. If we decide to do this, we’ll let you know. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Options. We would like to show you a description here but the site won’t allow us. Providing everything is set up correctly on your account you should receive an email via an automated system when processing your disconnection. Frazerdog123. In. Virgin Mobile. Hi, this is really on behalf of my 85 year old dad. That’s why we’re currently getting in touch with our broadband, TV and home phone customers, by letter or email, to explain why our prices are increasing. Virgin Media;. You’ll find some simple step-by-step instructions telling you how to set up each of your services. How many stars would you give Virgin Media? Join the 73,611 people who've already contributed. Simply dial 789 from a Virgin Mobile handset, or 0345 6000 789 from any other line. This is the third returns kit that was apparently sent by Virgin Media, and I still have not been able to receive anything. Over the last year we’ve managed the collection and return of more than 2. . They told me I needed to return the equipment or I would have to pay a fine. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. We would like to show you a description here but the site won’t allow us. Virgin Media Verified account. Virgin Media charge a non return fee if customers fail to return their equipment at the end of their contract. However, despite my attempt to request for the return kit to be deli. So thats what i did. An Ethernet cable – The. on 25-11-2022 12:11 Hi, Just recently upgraded from Tivo 500GB box to TV360. The impossible task of fitting Virgin Media kit in the returns box . . We would like to show you a description here but the site won’t allow us. 1. services. The return kits are scanned into VM systems in bulk so it may take a while for your account to be updated to indicate the equipment has been returned, and in the meantime you will. I realise that Virgin Media are under no obligation to treat a past customer as a new customer, but realistically, if I leave Virgin and then re-join a few weeks later, will they turn me down for a introductory deal?. Hi there and welcome to Virgin Media’s Help & Support Youtube channel. Once we cancel we got a letter asking us to. Options. Subscribe to RSS Feed; Mark as New; Mark as Read; Subscribe; Printer Friendly Page; Flag for a moderator 01-10-2018 08:00. You'll be able to return it for free via Collect+, which operates over 5000 outlets across the UK, so you're never far from a drop off point. on 23-12-2021 17:18 sorry if in wrong place. VIRGIN MEDIA customers need to be aware of a dangerous new scam designed to trick those already impacted by the ongoing fibre broadband and phone outage across parts of the UK by trying to scam. The lady on the phone said that I would not need to return the hub 4, I could keep it and return both routers if I decided to cancel VM. It is important that you read and understand the full terms and. Equipment remains our property and we charge for anything unreturned. virgin media equipment return anything extra to receive one. Let me know if you have any further issues!Hello, I have been calling 4 times and submitting 3 times online requesting the return parcel. Was moving house and because of timings around that moved while still paying Virgin for broadband at the old house. My Virgin Media. Account - Cable. It’s easy to Click & Collect your Virgin Media order with Yodel. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. Nobody welcomes a price increase, and we get that. walthamyank. £8p/m extra or included with Gig1 or Volt. Equipment (wireless devices/accessories) must be returned with the proper label to ensure efficient and accurate processing. Back a step. Hi. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. Options. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. Will this late return be acceptable as I've tried contacting Virgin but just spoke with the bot & got nowhere. Once we cancel we got a letter asking us to. Hi dibitontofabio, Thank you for reaching out to us in our community and welcome, really sorry to hear you were unable to return equipment due to not receiving the returns kit after many call and that you are no longer in the UK and unable to. It appears that returning kit is. New 4K Ultra HD kit uses HDCP 2. My timeline is as follows: Applied to cancel Virgin Media contract because I was moving home: 19. That would be. Kind regards, Ilyas. Sell them. QuickStart, set up and connections. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. @Hannahman wrote:. Update: Steve the virgin media guy came today and took the router. couldn't see where best to post this. Pop the telly on: check its set to the correct Input and Virgin TV’s. We would like to show you a description here but the site won’t allow us. Stream from Virgin Media. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. An Ethernet cable – The. However, the very next day on the 21st March, I received a text message from VM (from telephone number +447537410420, from which I have received numerous texts from Virgin so I know it's a genuine number) saying "HI, It's VM, you don't need to return the kit you're disconnecting. Upgrading V6 boxes to 360. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Having read the forums recently I thought I would get on top of this before the fines and threatening emails start. Go to solution. Posted in Managing Your Account - Cable. . Sitting there after an hour of wrestling everything into the packaging, using a whole roll of sellotape for extra security, to notice the remote control's still on the table. I'm sick of waiting for these to be collected and they are gathering dust. I am still with virgin media but under a new account. My Virgin Media app: Requires compatible Android 7. Well, I have some potentially good news for you, as Virgin Media O2 has just gone and announced a huge upgrade for one of its key channels for existing customers. We would like to show you a description here but the site won’t allow us. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. What you get in your QuickStart pack depends on what Virgin Media services you ordered. Let us know how you get along. We will send pre-paid packaging to the service address (unless specified and arranged otherwise) which you should receive around 10 days after your disconnection date for any equipment we have requested to be returned. VM's preference is for wiring and wall boxes to be left in place in case you (or a future occupier) decide to contract with VM in future, but there's no legal right to leave wiring and boxes on your property. Turn on all V6 boxes: take your current TV boxes off standby and check they’re connected to the internet, ready to download TV 360. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. It’s because the reconnection team says the request cannot be processe. In which terminal I have to put the silver cap. Virgin Media services are only available in eligible Virgin Media network areas. Yea, that's what I figured, I did however eventually find a sheet saying 'Please recycle you old kit' so based on that and the fact that there was no returns label of any kind, I'm assuming its to be recycled. Virgin Media Help - Get help, tips and advice to m. 1 goes to electricity, 2 goes the Hub, 3 goes to the TV box and 4 come from the socket. Get the Hub ready by connecting the wires. Sign in . For full instructions on how to return any of our kit, please see here and all instructions should be available there. Browse Virgin Media Virgin Media Community. Working hard to help connect the nation, shop our offers and order online. Account - Cable. we never really used the tv box and I throw it away many months ago. The contract was for 12 months and at the end of the contract I cancelled it. r. Excludes broadband faults and broadband network outages. Yup this is another completely broken VM process. Given all the UK calls are recorded it will be verified that she told me to Bin it. in the box it gives. However if you don't want to follow the official VM procedures then go to this page away the old kit when they come round to do the upgrade. Hi If you are going to be home for a few days then you could return the equipment by taking it to your local Collect + instead of - 4958467 - 2. Watch TNT Sports Ultimate, Virgin TV Ultra HD and apps like BBC iPlayer and YouTube. Quickstart is the quickest and easiest way to setup our services. Networking and WiFi. I have not received the return kit I was promised in order to return VM equipment. You can also email [email protected] would like to show you a description here but the site won’t allow us. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Sign in . I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. SIM toolkit - Virgin Media Community - 5245119. 0 Kudos. Each time promised either it will be collected by. We would like to show you a description here but the site won’t allow us. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Y’all are right to be suspicious though!Scroll down and click on create new label. I've just received the same mail too! A couple of months ago Virgin Media upgraded my broadband but needed to provide a newer hub as I was using a (really) old white Hub3 which apparently couldn't handle 1GB speeds. Push the white cable (from the old Hub) into the back of the new Hub. When can I expect it to arrive? I asked VM twice but was not told when to expect this return kit. 2 Kudos. Alternatively, visit virg. We use Collect+ services for returning. No, you can keep using the same phone you’ve always used. Virgin Media; My Virgin Media; Shop; Help;. Unfortunately, when I opened the box, and there was a hub 4 instead of 5. Seems like a very long time to be en-route. hi. Two phone calls TO virgin media and a number of emails FROM virgin media asking to either post or the equipment would be collected. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. If we decide to do this, we'll let you know. I would like to take a look on your behalf. So I can help, I will send you an invite into a private,. Visit any Canada Post outlet and provide the following Post Return ID, PR890615. It’s because the reconnection team says the request cannot be processe. We understand that this will be a very difficult time, and getting a refund sorted is probably the last thing you want to do. Account - Mobile. I used to live in London and since I had to move home I chose to discontinue my broadband. Sort the first V6 box yourself > Let the 2nd V6 box upgrade itself > Install any Virgin TV 360 Mini box. 2. Stream is available for a £35 activation fee with Virgin Media’s ultrafast broadband. Help returning Virgin media kit. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. For the quarter ended 30 June 2022, Virgin Media O2 reported transaction adjusted revenue of £2. I guess the first lady I talked to misinterpreted it. with Virgin Media and Virgin Media Payments. 2 July 2015 at 2:05PM in Phones & TV. c. uk with required details but have. Switched On Families. agreement. hello007007 Posts: 149 Forumite. Your email doesn't let me reply Now December and you sent this: Please return Virgin Media’s kit to avoid a £40 charge It was returned and you confirmed it by email Broadband Router Arris Hub 3 E4574057BBA4 £40You can post your old kit back to Virgin and it will reuse and recycle it. We would like to show you a description here but the site won’t allow us. Follow the instructions on screen to finish your setup. Virgin Media; My Virgin Media; Shop;. We would like to show you a description here but the site won’t allow us. 1 x router, 2 x vm tv boxes, plus of course associated power leads remotes etc. If you have your own boxes, you can print your own returns label from the link provided above which can be used to return the equipment. in the box it gives you a returns label to post the old kit back. Hey Slownnfastwifi, thanks for this reply and sorry to hear of the issues faced with sending your equipment back to us using the returns package we sent. We would like to show you a description here but the site won’t allow us. That is 56 minutes notice of a possible pick up. I got a message on my mobile with a number to ring so I can find out when they are close to my address to pick it up. Phone. We would like to show you a description here but the site won’t allow us. Account - Mobile. They said it should be 30 days to return so basically I hav. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and. I have also been reminded each. Finally, VM came out clean and said our numerous reconnection requests cannot be processed even tho the disconnection was your fault. and Virgin Media really have no CLUE what they telling people. Manage Your Account. Account - Cable. For my surprise, in the package of the hub 5, was another package to return the hub 4. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. co. Don’t plug the power cable into a plug socket yet. If you need any help, please don't hesitate to let us know. Entertain me;. How long does it normally take for a V6 box to be returned ? I returned a V6 box to Virgin on 07/03/23 @ 14:46 and im still receiving texts and emails asking me to return it. Your experience matters. I did ask for a return slip from VM over 6 months ago when I told them I no longer use the digi box, and was promised a pre paid returns label and a drop off point to arrange a return, but nothing to date. |. I am now. 2. 3. I the queued in the support line for ages, got only to a WhatsApp agent, and they had to schedule me in AGAIN. We would like to show you a description here but the site won’t allow us. They will be charged for not returning any rented equipment that VM want back. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or 0345 454 1111 *. The returns packaging is sent via Yodel and you should receive this within 10 workings days of your disconnection date or within 10 working days of your request. Stream from Virgin Media. Account - Mobile. If it’s not a technical issue you need help with then we’re here to support you on. . We would like to show you a description here but the site won’t allow us. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. Was told hub 3 was old and wasn’t capable for the new gig, all was fine and was told to recycle my old hub at my local recycling centre, in which I did ( I have a email with the date and time on when I went to recycle it,. This promotion means you won’t pay the usual setup fee of £35. Equipment Recycling policy | Reusing and recycling our kit At Virgin Media we’re working hard to make sure old customer equipment is disposed of. Return Valérie for free with Canada Post. Upgraded Virgin TV Go app – offers a boosted on the go experience that allows customers to pause a programme on one set top box and carry on watching it on their tablet in another room or on the move. 2 hours ago. 2) Stupid - VM will charge accounts for unreturned kit, so you won't make any money from it. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. We would like to show you a description here but the site won’t allow us. hello007007 Posts: 149 Forumite. Hi, a friend of mine hasn't been a customer for a while, but still has a V6 box and Hub 3 that they want to return. So you won’t need to hop around. @00johnjohn00 wrote:. v6. This includes: The Stream box. . Just joined. If we don’t get the requested kit back,. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Hi, Apparently I'm only being sent a box to return my router. Hey @Slowlanfastwifi, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Virgin Media;. . Stay safe online. Returning kit. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. Also you might struggle TV wise. VM should be able to send the returns packaging to a family member, neighbour or a friends address using the weblink request-returns-pack . I've been asked to return my previous Stream box after cancelling then reactivating the service. the left and right are not communicating. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visitingReturn kit packaging not sent. After canceling your service, you need to return the Virgin media kit. I had previously informed a virgin staff member about this via webchat but I still keep. I was many months ago offered WiFi Pod to counter Bathroom blackspot whilst watching VM Go. Virgin Media kept sending me false bills and ruined my credit report! in Managing Your Account - Cable 2 weeks ago; Confused about recent bill in Managing Your Account - Cable 3 weeks ago; Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin in Managing Your Account - Cable 4 weeks agoNormally, we ask you to return your kit. Eventually a lady from virgin media collection service turned up and collected the said equipment less the hub which had been returned with the tech. Hello, I scheduled a return of my kit for Sept 7th and got the confirmation e-mail. Often, turning the power off and on at the wall socket, the broadband Hub or TV box and checking that all the wires are plugged in securely, can get you back up and running. The returns charge only applies to in home, portable kit such as a TV box, a hub, or VM pods or boosters. Please, expect a private message from me here shortly, so I can have a further look and help out. Browse Virgin Media Virgin Media Community. I cancel my subscription during the cool off period even before the kit arrived. They clarified it and said that Feb 3rd is actually the day when the kit is dispatched, and not the deadline. When the engineers came to do an upgrade install for the new account (VM hub 5 volt package) they said they would take the old equipment(VM hub 4. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. 1) False representation - the boxes don't work unless supplied directly by VM to a customer. If you do not return your kit, you will be charged for it as set out in our terms and conditions .